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Cancellation and Refund Policy

By booking a dumpster rental with Junk Away Services LLC.,  the customer agrees to the following cancellation and refund terms:

 

1. Cancellation Policy

  • 24 or less hours before delivery or same-day cancellations, customer will be charged $75.00.

  • On-Site refusal (customer declines service at delivery, access is blocked, or conditions are unsafe) will be treated as same-day cancellations.

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2. Rescheduling

  • Rescheduling must be done within 48 hours of delivery.

  • Reschedules required due to weather or safety issues initiated by Junk Away Services LLC will be accommodated at not cost.

 

3. Refunds

  • Approved refunds will be issued to the  original payment method with 5-10 business days.

  • Payment processor fees are non-refundable.

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4. No Refunds For:

  • Early pickup or unused rental days.

  • Prohibited materials placed in the dumpster

  • Overfill or overweight containers

  • Unsafe or inaccessible placement locations

  • Permits or HOA approvals (customers responsibility).

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5. Wasted Trip Fees

​If the driver cannot deliver or pick up due to blocked access, unsafe conditions, or no one on site, a $75 wasted trip fee may apply.

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6. Agreement Acknowledgement

By booking with Junk Away Services LLC, the customer acknowledges and agrees to these cancellation and refund terms.

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